1. Introduction

At Scaled by Design ("SBD," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you interact with our digital transformation and technology consulting services, website, or engage with our team.

This policy applies to all information collected through our services, including our website, applications, and any other interactions you may have with us.

2. Information We Collect

We collect several types of information for various purposes:

2.1 Personal Information

• Name and contact details (email address, phone number)
• Business information (company name, job title, industry)
• Professional background and experience
• Communication preferences
• Project requirements and specifications

2.2 Technical Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies
• Website interaction patterns

2.3 Project-Related Information

• Business processes and workflows
• Technical infrastructure details
• Strategic objectives and goals
• Employee feedback and requirements
• Project documentation and communications

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Providing digital transformation consulting services
• Project planning and execution
• Custom software development and implementation
• Technical support and maintenance
• Service optimization and improvement

3.2 Communication

• Project updates and coordination
• Service announcements and notifications
• Responding to inquiries and support requests
• Sharing relevant industry insights and updates
• Marketing communications (with consent)

3.3 Business Operations

• Contract fulfillment and billing
• Quality assurance and improvement
• Market research and analysis
• Legal compliance and auditing
• Security and fraud prevention

4. Data Protection and Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Regular backup and disaster recovery planning

We regularly review our security policies and practices to ensure your data is protected.

5. Data Sharing and Third Parties

We may share your information with:

• Technology partners and service providers
• Cloud infrastructure providers
• Professional advisors and consultants
• Legal authorities when required by law

We ensure all third parties adhere to strict data protection standards and only process your information for specified purposes. We do not sell your personal information to third parties.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Restrict certain data processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

We may transfer your information internationally as part of our services. When we do, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Data processing agreements
• Privacy Shield certification (where applicable)
• Regional data storage options

We comply with all applicable data protection laws when transferring your data.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior and preferences
• Personalize content and experiences
• Measure marketing effectiveness

You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

10. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After this period, your data is securely deleted or anonymized. We periodically review our data retention policies to ensure compliance with legal requirements.

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any material changes through:

• Email notifications (for active clients)
• Website announcements
• Service notifications

We encourage you to review this policy periodically to stay informed about how we are protecting your information.